Hey there! At Goldlooma, we’re not just another online store—we’re a small team of passionate folks who genuinely care about your experience. Ever wondered who’s behind those replies to your emails? More often than not, it’s our founder, Sarah, typing away late at night with a cup of tea. She’s been known to personally respond to every message, even the ones sent at 2 AM (though we can’t promise she’ll be coherent at that hour!).
Got a question, a suggestion, or just want to chat about that gorgeous necklace you saw? Here’s how to reach us:
Prefer typing? Try our Live Chat during business hours—look for the little gold icon in the corner. Or fill out our Contact Form if you’re the organized type.
Let’s be honest: most companies say they “value feedback,” but how many actually act on it? Last year, we redesigned our entire packaging because 37 customers mentioned it was hard to open. (Turns out, frustration-free unboxing is a real thing!) So if something bugs you—or delights you—tell us. We’re all ears.
P.S. If you’re reaching out about an order, include your order #. It’ll help us pull up your details faster than you can say “Goldlooma sparkles.”
Fun fact: Our name comes from Sarah’s childhood nickname “Goldie” and her love of llamas. No, we don’t sell llamas. Yet.
